1. Introduction
Welcome to ENTROPI (website URL: www.entropimartech.com). As a premier digital marketing agency based in Indoneisa, we specialize in leveraging cutting-edge technology, including AI-driven solutions for influencer marketing, chatbot services, SEO, and online reputation management, to enhance your website building experience. We are committed to protecting the privacy and security of our clients’ data. This Privacy Policy details the measures we take to protect your personal information and outlines your rights as a user of our services.
2. Data Collected
Data Storage Location
ENTROPI operates from Indonesia, with our web servers hosted in Singapore. Our hosting provider, AWS, complies with the EU/US Privacy Shield framework, ensuring that your data is securely stored and GDPR compliant.
Registration Data
Upon registering on our website, we collect essential information such as your username, email address, and any additional personal details you choose to provide in your user profile. This information is accessible and editable by you at any time, except for the username. Our website administrators may also access and modify this information to assist with your service needs.
Purchase Data
We store data related to purchases to facilitate product support, downloads, and customer services. This information is linked with your account details for a seamless support experience.
Support Data
Support inquiries submitted through our website are managed via a third-party ticketing system, Ticksy, which is compliant with the EU/US Privacy Shield. Only the data you explicitly provide is processed for creating support tickets, with your consent obtained each time a new ticket is generated.
Comments and Contact Forms
Comments left on our site, and information submitted through contact forms, are used strictly for customer service purposes. We do not use this information for marketing or share it with third parties without explicit consent.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
Personal data collected by us is retained for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically, personal data related to financial transactions is retained for 3 years, and other personal data is retained for 3 years] unless a longer retention period is required or permitted by law.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
Our users have the right to access, correct, delete, and port their personal data. Additionally, users can object to processing and request restriction of processing their personal data. To exercise these rights, please contact us at [email protected]
Explicit Right Mechanism
We obtain explicit consent for the processing of personal data. Consent is provided through affirmative action ensuring users are fully aware of the consent they are granting. Users can withdraw their consent at any time by contacting us.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AxiomThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AxiomThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ENTROPI may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AxiomThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ENTROPI, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. Appointment of Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and its implementation to ensure compliance with data protection laws. Should you have any questions regarding our data processing practices or your data protection rights, please contact our DPO at [email protected].
13. Data Breach Notification Procedures
In the unlikely event of a data breach, we will promptly notify the relevant supervisory authority and affected individuals within 72 hours of becoming aware of the breach, detailing the nature of the breach, the categories and approximate number of individuals concerned, and the measures taken to address the breach.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ENTROPI bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
